Refund and Returns Policy
Processing Time
Orders are processed within business days.
Shipping Rates:
Shipping costs are calculated at checkout based on your location and the weight of your items.
Tracking
A tracking number will be provided once your order is shipped.
Non-Returnable Items:
Sale items, accessories, and custom-made orders are non-returnable.
Return & Exchange Policy Eligibility
Items must be returned within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
Exchange Policy:
Exchanges are allowed for size or color changes, subject to stock availability.
Process:
Email our support team at timehaven.store@gmail.com with your order number to initiate a return or exchange. Customers are responsible for return shipping costs unless the item was defective.